BCC is managed by a single contractor who selects and coordinates other contractors, while the HOA primarily serves as the approving authority. Because HOA members have limited time, they rely on the community management (CM) contractor to oversee the work, provide the necessary details, and obtain the HOA’s formal approval. This tremendous power of one contractor allows it to do whatever it wants. And results are below:

CM Watching Back of Website Service Provider

The BCC website—which was unavailable between August 13 – August 18, 2026, —promises that residents will receive a response within 24 hours. CM’s apparent decision to ignore certain calls and emails, however, should not be mistaken for poor communication. It is merely another demonstration that CM is watching other contractors back. Why respond to complaints when silence allows taking no action.

CM Watching Back of Community Landscape (CL)

CM continues to provide unconditional support to CL, gradually preparing residents for what might be called a “forestation era” through ceremonial landscaping, missed or delayed services, and creative interpretations of maintenance standards. Despite significant failures to perform and deliver previously assigned work, CL continues to receive numerous projects. Many of these projects also remain incomplete or undelivered, including:

  1. Removing leaves – Are leaves supposed to be removed regularly to keep the community looking tidy, or are they removed only when resources are available or when the contractor chooses to do so? In practice, leaves have been removed only once a year, leaving the community with an autumn-like appearance throughout the fall and winter. More $$$ saving to CL.
  2. Aeration and seeding – Aren’t they supposed to reseed the lawns annually? Although annual reseeding is expected, it has reportedly occurred only once since 2020, resulting in patchy grass throughout the community and around individual homes. More $$$ saving to CL.
  3. Grass cutting – Mostly not on schedule grass cutting. They schedule grass cutting as they feel. And cut too low to expose the ground for moss to thrive. Resulting in grass-less patches. Missed grass cutting services means more $$$ savings to CL.
  4. Weed removal – A subcontractor shows up even on rainy days for a ceremonial weed treatment. Patchy treatment of weeds. Again more $$$ savings to the subcontractor.
  5. Shrub cutting, mulching and edging – Supposed to maintain shrubs across common areas, add mulch and maintain edges. But shrubs are dying. They cut shrubs not maintain them aesthetically. They cut them when they want not when it is most needed. Drive through the community and you’ll see the ugliest cut shrubs and dying shrubs in common areas. Missed cutting and off-season cutting means more $$$ savings to CL.
  6. CM helped CL to slowly get front yard maintenance for all homes – Even after the poor service, now CL maintains all homes, and all homes shrubs are cut ugly and started deteriorating. This was done in the name of making BCC more beautiful, but BCC ended up paying more to stay natural. CM helped CL get this contract at the double price. CL is getting double the money, will be providing poor and reduced services resulting in tons of $$$$$ for them. If we do a simple math, they’ll be saving 3/4th of contracted amount given their past performance and contracted amount.
  7. Front yard tree maintenance – CL received front yard tree maintenance, but if you drive through the community, you’ll see a few trees dying. Want proof email us at: contact@bccResidents.org. Free money to CL.
  8. Back yard tree maintenance – CL received another contract this year to maintain all back yard trees also. This is absolutely free money for CL. More money to CL and free money to CL.
  9. Fixing dead grass patches on a home’s yard – CM approved a measure where home owners will have to pay for fixing the dead grass patches in their yard. This will again reward the CL with new work for non-delivery of their lawn maintenance, aeration & seeding, weeding, etc. services.

CM Watching Back of Entrance Tree Landscape Contractor

They converted front tree signature entrance into a poorly maintained circle with poorly planted plants. Tree is now standing alone with bunch of unmaintained plants.

CM Watching Back of Paving Contractor

CM awarded the paving contract to a contractor whose newly installed pavers began breaking shortly after installation. The work also appears to have fallen short of expected American workmanship and aesthetic standards. Fortunately, installation was halted. Residents now hope that higher-quality pavers will be selected and installed properly when the work resumes, without additional cost to the community.

It remains unclear whether the work was paused because of the concerns highlighted on BCCResidents.org. While residents remain skeptical, they hope the contractor will not receive additional payment for defective or incomplete work.

Cable and Internet Service Provider Selection is Next

Given this track record, residents should be prepared for the possibility that the selected cable and internet provider may deliver services inconsistently or at its discretion. We may find ourselves receiving HOA emails explaining when internet or television service will be restored.

The community may initially receive a certain level of service, only for that service to deteriorate over time. Once a contract is signed, residents could be committed to the provider for many years. Because cable and internet services affect every household, service disruptions will likely be more visible and widely noticed than deficiencies in landscaping, where declining conditions may occur gradually and residents can become accustomed to an increasingly unattractive environment.

If you see something, say something. If you have more stories, share with us at BCCResidents.org.