We believe in supporting charitable causes and helping those who are genuinely deserving. However, community funds should not be treated as charitable contributions to contractors for services that are not delivered or are not performed to the agreed-upon standard.
This appears to be a growing concern across several community contracts. We should not normalize paying for non-performance, missed services, delayed work, or outcomes that fall short of contractual requirements.
It is time to stop the unnecessary “forestation” of BCC and prevent community funds from effectively flying away through payments for non-delivered services.
To protect community resources and ensure accountability, we should:
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Establish clear and measurable Service Level Agreements (SLAs) for every contract.
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Hold every contractor accountable for delivering the full scope of contracted services.
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Terminate contracts with consistently non-performing contractors, in accordance with contractual terms.
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Recoup payments for services that are missed, delayed, or not delivered as contracted.
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Measure contractor performance based on results and outcomes, not simply the frequency of scheduled visits.
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Ensure residents receive 100% of the services they are paying for.
Community funds are not donations to contractors. They are residents’ hard-earned money, collected for specific services and expected outcomes.
Let’s make accountability the standard—not charity for non-performance.
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