Community Management (CM) is clearly obsessed with residents and is committed to creating the perfect community environment—one where residents never actually need to contact the management company.
To support this ambitious resident-experience initiative, CM has thoughtfully provided several ceremonial communication channels, including a website, telephone, and email. Residents are, of course, welcome to use them, but there is really no need to waste valuable time doing so.
CM understands that residents are busy. That is why the management company generously saves residents from the inconvenience of receiving responses. By simply not responding to calls and emails, CM eliminates all that unnecessary back-and-forth and saves residents countless hours.
There is also no need to burden residents with inconvenient records showing which requests were received, acknowledged, or resolved. Such transparency would only create unnecessary administrative work when everyone knows CM has much more important things to do.
And once residents fully embrace the “Forest Landscape” motto, there will be even fewer reasons to contact management about landscaping concerns. Dead shrubs, uneven grass, moss, missed services, and other natural features can simply be appreciated as part of the community’s evolving environmental vision.
Of course, residents can always visit the website for more information.
Everything is there—except, apparently, the need for residents to expect a response.
What a truly resident-focused management experience:
fewer responses, fewer records, fewer complaints, and, ultimately, fewer reasons to bother management at all.
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